GDPR Compliance
Your data protection rights under the General Data Protection Regulation
Last updated: August 2024
Our Commitment
vivid-fell is committed to protecting the privacy and security of personal data. Although we are based in South Africa, we recognise the importance of the General Data Protection Regulation (GDPR) and extend similar protections to all visitors to our website, regardless of location.
Data Controller
For the purposes of data protection law, vivid-fell is the data controller responsible for your personal data collected through this website.
Contact details:
Email: [email protected]
Address: 42 Workshop Lane, Sandton, Johannesburg, South Africa
Your Rights Under GDPR
If you are located in the European Economic Area (EEA), you have specific rights regarding your personal data:
Right to Access
You have the right to request a copy of the personal data we hold about you. We will provide this information free of charge within one month of your request.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it.
Right to Erasure
Also known as the "right to be forgotten," you may request that we delete your personal data in certain circumstances, such as when the data is no longer necessary for the purposes it was collected.
Right to Restrict Processing
You have the right to request that we limit how we use your personal data in certain circumstances, such as when you contest the accuracy of the data.
Right to Data Portability
Where processing is based on consent or contract and carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.
Right to Object
You have the right to object to the processing of your personal data where we are relying on legitimate interests as the legal basis, or where we process data for direct marketing purposes.
Rights Related to Automated Decision-Making
You have the right not to be subject to decisions based solely on automated processing that produce legal or similarly significant effects. We do not currently engage in such automated decision-making.
Legal Basis for Processing
We process personal data on the following legal bases:
- Consent: Where you have given clear consent for us to process your personal data for a specific purpose.
- Contract: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
- Legitimate Interests: Where processing is necessary for our legitimate interests or those of a third party, provided those interests do not override your rights and freedoms.
- Legal Obligation: Where processing is necessary for compliance with a legal obligation.
International Data Transfers
As we are based in South Africa, any personal data you provide may be stored and processed outside the EEA. When we transfer data internationally, we implement appropriate safeguards to protect your information, which may include:
- Standard contractual clauses approved by the European Commission
- Transfers to countries deemed to provide adequate protection
- Other appropriate safeguards as required by law
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. Our retention periods are based on:
- The nature of the data and the purposes for which it is processed
- Legal, regulatory, and contractual requirements
- Legitimate business needs
Security Measures
We implement appropriate technical and organisational measures to protect personal data, including:
- Encryption of data in transit
- Access controls and authentication procedures
- Regular security assessments
- Staff training on data protection
Exercising Your Rights
To exercise any of your rights, please contact us at [email protected]. We will respond to your request within one month. In complex cases or where we receive numerous requests, we may extend this period by a further two months, in which case we will inform you.
We may need to verify your identity before processing your request. There is no fee for making a request, although we may charge a reasonable fee for repetitive, manifestly unfounded, or excessive requests.
Complaints
If you are dissatisfied with how we handle your personal data, you have the right to lodge a complaint with your local data protection supervisory authority. For EEA residents, you can find your local authority through the European Data Protection Board website.
Updates to This Information
We may update this GDPR information from time to time. Any changes will be posted on this page with an updated revision date.