Privacy Policy
How we collect, use, and protect your information
Last updated: August 2024
Introduction
vivid-fell respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard information when you visit our website or engage our services.
Information We Collect
We may collect the following types of information:
- Contact information you provide through our forms, including name and email address
- Details about your workshop project and service requirements
- Technical data such as browser type, device information, and IP address
- Usage data including pages visited and time spent on our website
How We Use Your Information
We use collected information for the following purposes:
- To respond to your enquiries and provide requested services
- To prepare quotes and schedule consultations
- To improve our website functionality and user experience
- To analyse website traffic and usage patterns
- To comply with legal obligations
Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds:
- Your consent, where you have provided it
- Performance of a contract or steps taken at your request prior to entering a contract
- Our legitimate business interests, provided these do not override your rights
- Compliance with legal obligations
Data Sharing
We do not sell your personal information to third parties. We may share your data with:
- Service providers who assist with our operations, bound by confidentiality agreements
- Professional advisors including legal and accounting professionals
- Authorities when required by law or to protect our rights
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When data is no longer needed, it is securely deleted or anonymised.
Your Rights
Depending on your location, you may have rights regarding your personal data, including:
- Right to access your personal data
- Right to correct inaccurate data
- Right to request deletion of your data
- Right to restrict or object to processing
- Right to data portability
- Right to withdraw consent
Cookies
Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.
Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies before providing any personal information.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this privacy policy or our data practices, please contact us at:
Email: [email protected]
Address: 42 Workshop Lane, Sandton, Johannesburg, South Africa